## Getting help from the 9NTY team
Official Support is for questions about your account and the site that need the team to answer.
### Before you post
1. Check the guides in [url=/forum/c/site-information-and-feedback]Site Information and Feedback[/url].
2. Search the forum, as your question may already be answered.
3. For questions other members can answer, try [url=/forum/c/community-support]Community Support[/url] first.
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## Where to go
- [b]Account, email or sign-in problems[/b]: post here.
- [b]Payments and upgrades[/b]: post here, and never share card details.
- [b]Reports, appeals or anything private[/b]: [url=/forum/c/contact-staff]Contact Staff[/url].
- [b]Bugs on the site[/b]: [url=/forum/c/site-information-and-feedback]Site Information and Feedback[/url].
- [b]Rules[/b]: [url=/forum/c/rules-and-guidelines]Rules and Guidelines[/url].
[warn]
The 9NTY team will never ask for your password. Anyone who does is not staff, so report them.
[/warn]
When your question is answered, please mark the thread as [b]solved[/b] so others can find the answer.
Getting help from the 9NTY team
Official Support is for questions about your account and the site that need the team to answer.
Before you post
- Check the guides in Site Information and Feedback.
- Search the forum, as your question may already be answered.
- For questions other members can answer, try Community Support first.
Where to go
- Account, email or sign-in problems: post here.
- Payments and upgrades: post here, and never share card details.
- Reports, appeals or anything private: Contact Staff.
- Bugs on the site: Site Information and Feedback.
- Rules: Rules and Guidelines.
The 9NTY team will never ask for your password. Anyone who does is not staff, so report them.
When your question is answered, please mark the thread as solved so others can find the answer.